Help
Frequently asked questions
The things people ask us most on WhatsApp, answered here so you don't have to.
Buying an imported laptop
How do I know the condition is really what you say?+
Every unit in a shipment is tested before any of it is listed — keyboard, ports, screen, speakers, camera, Wi-Fi and hinges. Machines are cleaned, serviced and given a fresh OS install. If what arrives isn't what the listing described, you have 7 days to send it back and we cover the return shipping.
How do I know the machine is in good shape?+
Every unit in a shipment is tested before any of it is listed — keyboard, ports, screen, speakers, camera, Wi-Fi and hinges. Anything that fails is pulled. Machines are cleaned, serviced and given a fresh OS install, and everything carries a store warranty.
Can I see the laptop before I pay?+
Yes. Reserve any unit online and we'll hold it for 48 hours at our shop. Come in, test it however you like, and only pay if you're happy.
Are the photos of the actual laptop?+
On imported listings, always. We never put manufacturer stock images on an imported machine — you're buying one specific unit and you should see that unit.
Payment & delivery
Do you offer cash on delivery?+
Yes, nationwide. There's a small handling fee, and we'll call to confirm your order before dispatch. You can inspect the box on handover before paying the rider.
What payment methods can I use?+
Cash on delivery and bank transfer are available now. Card and mobile wallet payments (Easypaisa, JazzCash) are being set up and will appear at checkout once our payment gateway is live.
How long does delivery take?+
Two to four working days on standard delivery, or next working day on express within Karachi, Lahore and Islamabad. All courier orders go insured with TCS and need a signature on handover.
Is delivery free?+
Free on orders over Rs 1,50,000. Below that, standard delivery is Rs 600 and express is Rs 1,400. Store collection is always free.
Warranty & returns
What warranty do I get?+
New laptops carry 12 months. Imported laptops carry a 6-month store warranty — parts and labour on normal-use failures, handled at our own office.
Can I return a laptop if I change my mind?+
Our 7-day window covers laptops that aren't what the listing described — in that case the return is free and the refund is full. For simple change-of-mind returns, get in touch and we'll do what we can, though a restocking deduction may apply.
How do I claim on the warranty?+
Message us on WhatsApp or bring the machine to the shop with your order number. We diagnose it, repair or replace, and keep you updated throughout.
Selling & trading in
Where does your imported stock come from?+
We import in lots from several markets — mostly ex-corporate machines coming off lease abroad.
Do you buy laptops from customers?+
No. All of our stock is imported, so we don't buy second-hand machines locally.
Still have a question?
We answer WhatsApp faster than anything else. Or call us during shop hours on +92 370 2333189.
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